“Our team has been working with Matt for 10+ years. I have been working with coaches for 30+ of my 39 years in the business. Matt has proven to be one of the best coaches and I believe his best quality to be a good listener. When we engaged initially with Matt our intentions were for him to assist us in what we were looking for, not to tell us how to be successful through his eyes. Most experienced advisors already know what it takes to be successful, you normally need a coach to provide guidance, tools and accountability –in my opinion.
Matt has been instrumental in providing tools that we use daily to further our practice while periodically introducing new concepts that have caused us to positively evolve as the industry has. Although we have an eight person , fully functioning, Financial Planning team, there is a lot of moving parts. We consider Matt to be the bonus member who is good at holding us accountable.
Over the last 10+ year’s we have doubled our team size once and our revenue three times. We have been extremely happy with our results and relationship with Matt.
- Advisor with Morgan Stanley, Canton, OH
“When Jeff and I first formed our partnership we had $65 million in AUM and did about $450k in production. Today we have $680 in AUM and will do $3.415 million in production and we fully expect to cross the $1 billion AUM mark within three years. Randy helped us first and foremost have a growth mindset. We were tired of not growing and spinning our wheels. We started with the client advisory board and at first both Jeff and I had our doubts it would work.
Randy coached us through the process and that is a HUGE reason why it has been successful. Also, as a growing team it is important to have someone help us stay accountable to each other. Randy helps us measure our progress and makes sure we keep doing the activities that fuel our growth.”
-Bill H., Senior Vice President, Managing Director at Raymond James:
I have been working with Matt for over 10 years. A differentiator is weekly calls. Monthly conversations are too infrequent to stay on top of an active marketing calendar.
Matt keeps me on track with my marketing plan and pushing me to implement new marketing ideas. Going through a team transition, I was distraught and thought to cut Matt from my marketing budget. He said “this is when you need me the most”. That has stuck with me and Matt was right. He helped me rebrand my marketing plan as a solo advisor and built my confidence back to service my clients.
Today I am consistently a top advisor in new assets and revenue growth percentage growth and Matt is my differentiator. His weekly calls keep me focused on marketing and growth while his tracking methods and service model keep me on track daily.”
- Advisor with UBS, Portsmouth, NH
“I’ve known Matt since 2011. When our team decided to hire him as an outside coach we were in need to evaluate our practice in a number of areas. In particular, Matt helped me:
›Understand industry metrics such as time on service vs. new business vs operations etc.
›Determining revenue per client/household and per staff person
›Instituting a minimum per client based off our practice analysis
›Understand when to hire staff based off growth trends
›Institute a unified service schedule that could be replicated
I’d highly recommend hiring Matt and giving him a year to show you what he’s capable of doing for your business.
- Advisor with RIA in Atlanta, GA
“I have been working with Randy Kent since 2011, he has helped me grow my business as well as making my business more organized and efficient. Developing and updating a written service model, conducting regular Business Advisory Group meetings, keeping track of contacts, and making sure that I stay on task are just a few of the ways that my association with Randy has helped me. With over thirty-five years in the business I have worked with a number of consultants, but none of them really worked out. The difference with Randy is that he holds me accountable. Weekly contact means I cannot put off things because I will have to answer for them on our call. He keeps me honest.
Another thing that differentiates Randy is that it is not “cookie-cutter” consulting. There is not just one thing that they focus on in my business. They take a holistic approach to my business including service, outreach, marketing, team building, organization as well as other areas. On a personal note, a few years ago I had some health issues and could not work full-time. During that time Randy made sure I was accomplishing what I needed so that my work did not fall behind. Because of his help I not only finished the year on target, but ahead of the previous year. I know of no other consultant who is as flexible and willing to help in so many ways.”
-Mark A., First Vice President – Wealth Management, UBS
We have been working with Matt for a little over two years at this point and are very excited about the transformation that has taken place in our practice as well as the direction. I think most advisors know what they need to do to make their practice a better one, but we don’t realize how much work those simple things are going to be. We get started and then question if it is going to work, will it be worth it, is there an easier way? The single biggest value that Matt brings to the table is credibility. He has done this hundreds of other teams and advisors over the years and he knows what works. He has seen it over and over. That gave us the confidence we needed to put the effort in and ultimately see the results.
The other big difference for us is that he showed us how to do things correctly and efficiently. For example, anyone can ask for a referral. Asking in a way that creates a high probability of success is another story. He has taught us how to train our clients to create introductions rather than just give someone our name. Because of that I personally had more referrals in the last year than in the rest of my 30-year career combined.
At this point we are approaching the scalable, repeatable process that the industry always talks about. We have done it by defining what our value proposition is, who we can help and how. We have added structure to make sure those clients all get the appropriate and consistent level of care. We have created a service model for each tier of client engagement which has enhanced the level of service for all. Because of this we have experienced a level of growth such that we are elevating our current service assistant to an FA position and interviewing his replacement.
On a side note, I will mention that I am also a branch manager and have referred Matt to others in my office. He is currently working with another team and an advisor in our branch. All of those advisors echo our experience and are seeing growth in their practice.
- Advisor with Morgan Stanley in Ann Arbor, MI
